- Vodafone win 2 Golds
- Gousto also top the table with multiple awards
- Organisations large and small from across the continent recognised in 32 categories
- The 94 industry judges overwhelmed by the achievements of the Finalists
- More than 1,000 people attended the European Contact Centre & Customer Service Awards evening
- Newsreader and presenter Fiona Bruce hosted the evening, joined by the entertaining legendary Italian jockey, Frankie Dettori MBE
London, 25 November 2021. The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced Tuesday evening in London. The European Contact Centre & Customer Service Awards, now in its 21st year, recognised companies including Gousto, Microsoft, Dojo, Severn Trent Water and Teleperformance amongst the winners.
In front of over 1,000 guests at the awards evening, Sitel were delighted picking up Best Pan-European Contact Centre, with the judges saying it was a ‘stand-out’ showcase. Gousto took home two awards, Most Effective Digital Customer Experience and Small Contact Centre of the Year. Vodafone won Best Use of Customer Insight while Teleperformance Netherlands won Most Effective Management of Peak Demand with the judges saying the industry could take these learnings to raise standards across the board.
The 94 judges, all with years of experience working in the industry, were overwhelmed by the achievements of all the Finalists saying Dojo is an exciting and ground-breaking card payment product and awarding them Best Customer Experience Redesign and admired how Hitachi Capital, winning Best Flexible Working Approach had prioritised their colleagues and customers in equal measure. The judges recognised The Very Group with the Best Large Customer Service Team, stating that they had a real passion for reinvention and wanting to constantly improve.
Chair of the Judges, Helen Wilson, said “For the last 21 years these awards have recognised those organisations that have truly valued their people, pushed boundaries and delivered incredible customer experience. All our Finalists and winners should be immensely proud of what they have achieved. The competition this year was as fierce as ever, with leading organisations from 25 countries participating. I know all the judges thoroughly enjoyed the time spent with all the Finalists and their fellow judges to gain a greater understanding of what they do”.
John Devlin, Chief Executive, Ascensos, who collected the gold trophy for Outsourced Contact Centre of the Year said “To be recognised as a European industry benchmark at the biggest awards night of the year, among such tough competition, is a fantastic end to 2021 and a terrific reflection of the talent in our team”.
“We’d like to congratulate all the Finalists and especially those that took home a trophy,” says headline sponsor Sabio Group UK Commercial Director, Danny Seabourne. “On behalf of the team at Sabio, I am proud to continue our ongoing support of the European Contact Centre & Customer Service Awards, as headline sponsors.
Sabio has a long history of supporting the contact centre and customer services industry and we are both proud and excited to be associated with this celebration of our industry. This gathering uniquely represents a diverse array of functions, industries, cultures and nationalities, all bound by a simple vision that we should be delivering exceptional customer service and customer experiences.”
For all the winners, visit www.ecccsa.com or follow the ECCCSAs on Twitter, LinkedIn, Facebook and Instagram.
About the ECCCSAs
The greatest awards programme in the customer contact industry
As the longest running and largest awards programme in the customer contact industry, the European Contact Centre & Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.
For all press enquiries, please contact:
Claire Payne, Marketing Manager – Claire@ccma.org or 07980 889897.