Webinar: Human-Driven Workforce

Am Mittwoch, 27. Oktober 2021

Performance Management for a Hybrid

As customer expectations continue to rise and flexible working becomes more accepted, contact centre leaders must reassess their Quality Assurance (QA) processes. They can start by looking at performance management solutions designed to improve staff engagement and measure performance across the team.

The best performance management solutions offer a simple, holistic, and intelligent approach to tracking performance, fueled by analytics. Business can be savvy in analysing voice of the customer while ensuring those who hear and respond to those voices are supported.

Join us for part one of our Performance Management series, discussing factors that promote success in this new hybrid world of contact centre management.

Learn how you can:

  • Develop meaningful KPIs that align closely with business objectives.
  • Make the most of intuitive and personalized dashboards.
  • Let the data drive instruction and use embedded analytics to power predictive evaluations.
  • Taking care of your agents is smart business. Join Calabrio’s Magnus Geverts for guidance on building a more modern performance management system.

Register for the webinar, October 27, 2021 12-1pm BST/1-2pm CET.



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