How does the customer call the agent?
Speaker: Caroline Clemens, Senior Voice User Interface Designer at Deutsche Telekom
Register for our live event with Caroline Clemens, Senior Voice User Designer, Deutsche Telekom. July 2, 2020, 3 pm CET. Caroline will share insights on how the leading telecommunications company have deployed voice biometrics to delight German customers with quick and secure verification.
Watch this webinar and learn,
- how voice biometrics can increase customers’ loyalty.
- why Deutsche Telekom was looking to reduce friction in the customer service journey.
- about the new process that enable agents to focus on delivering great customer service.
Deutsche Telekom as one of the world’s leading integrated telecommunications companies, with some 168 million mobile customers, 28 million fixed-network lines, and 19 million broadband lines offers a secure but convenient way for customers to access their accounts.