Humanizing and Scaling Digital Customer Strategy
A hybrid-operating model that blends impactful user-focused technology, with authentic and seamless agent interactions, driving a human-centred focus, is the future of customer contact.
As the European flagship of the LARGEST global customer contact event series, join us to share new and innovative case studies with industry experts including:
Plus we’re thrilled to welcome our star speaker, Lord Sebastian Coe CH, KBE (British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics) delivering his world-class insights on crisis management and leadership.
Gain market-leading insights across sessions including:
- Extraordinary Customer Attitudes In An Extraordinary Year.
- Panel Discussion – The Customer Preference Conundrum: How to Continuously Transform & Innovate The Customer Journey.
- Connect The Dots & Improve End-To-End Transformation With Data Analytics