CCW Europe 2019

Montag, 07. Oktober 2019 - Donnerstag, 10. Oktober 2019

„Attending CCW means putting your customers first.“

07 – 10 October, 2019 | Amsterdam

In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the same vision and same voice. CCW Europe 2019 is where best practices for people, technology and processes come together to deliver world class service. We therefore invite you to join us in Amsterdam and you will walk away with practical takeaways and more importantly, be inspired to take the next steps like hundreds of your peers.

Download the event guide to see:

  • How you can enhance your future customer contact strategy
  • What’s new for 2019?
  • The key to a better customer experience
  • The list of Europe’s future shaping customer contact executives that will be joining us in Amsterdam


More information and tickets:

Don´t miss: CCV-members get a discount of 10 % on the ticket price, please use the code „CCV10“.


„How is Diversity Helping Businesses Deliver Great Customer Service“

Create a team that reflects the market it is serving. Generate an environment where people can unlock their full potential. Ultimately you will yield productive employees and stronger, more creative teams. With insight from Helen Gillet, Managing Director of Affinity for Business and Petra Mengelt, Head of B2B Business Relations at Mash, we explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences.

Download this exclusive content piece to uncover:

  • The numbers behind how gender and ethnic diversity can boost a businesses bottom-line
  • How an understanding of diversity that goes beyond demographics can boost employee engagement
  • Actionable steps to making a culture of diversity and inclusion a reality in your customer contact organisation

How to Create a Culture of Listening – an interview with Audible.

What does it really mean to listen? In the world of customer contact, never has it been more important to create service experiences that resonate with the customer on a genuine, human level. In conversation with Tom Vickers, UK Customer Service Country Manager for Audible, CCW Europe explore how the audio entertainment brand is creating a culture that enables its agents to initiate and engage in natural interactions through the art of listening.

Download this exclusive content piece to uncover:

  • How, as an Amazon company, Audible makes its ‘customer obsession’ a reality
  • How Audible’s agents are relearning the rules of  customer interaction in favour of a human-centric approach
  • How to bridge the cultural differences that can occur with the use of offshore customer contact centres
  • Why traditional KPI’s should be exchanged for more subjective measures of success


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